fortunica - Tarot & Medium - Frequently Asked Questions

General

Fortunica is the #1 marketplace app for esoteric and psychic advisors. Bringing you only the best advisors on the esoteric world.

As a marketplace, we connect you with real psychics. You can anonymously send a question on the public timeline or you can directly choose an advisor, and send them a private message, or even a picture. For each message you send, you will receive an answer, this can sometimes also contain a picture. You can then easily have follow up conversations by hitting the reply button and sending another question.

Your questions are always 100% anonymous. Your name, email address, and date of birth will never be displayed. When sending a public questions other users will only see your starsign, age, and gender, keeping your profile information entirely confidential.

Fortunica’s goal is to provide daily advice in all areas of life that you might be having concerns about: love, relationships, and destiny.

What is the timeline?

It’s a public thread that displays all the publicly asked questions (and their answer). Only your starsign, age and gender are displayed to the advisor answering your question. You can love other users’ questions and rate the advisor answering them. In the timeline you will get an overview of the advisor’s style of answering, and then decide who is your favourite before asking them a question. At the end of the week fortunica awards a free public question to the user with the most loved question, and to the user who sent the most amount of love!

Private or public questions?

There are 2 types of questions that you can ask:

1. Public questions:
Cheaper & faster! They are shown (anonymously) on the public timeline as soon as an advisor answers your question. Public questions go to a pool that allows any available advisor to select your question and perform a reading. In general, they are answered faster than private questions. You can always ask the advisor a private question to dig deeper into the reading and get more out of it. You should specify your preferred esoteric method so only an advisor with this particular knowledge will answer your question.

– Quick: faster response time
– Cheaper
– Any advisor online will be able to answer your question
– Your question/ answer will be displayed anonymously on the public timeline

How to send a public question?
Press the green pencil icon -> choose public question -> type your message -> press the ask/ send button
You will then need to choose your preferred payment method.

2. Private questions:
Completely confidential. You choose an advisor with whom to have a private conversation, and your question/ answer will not be displayed on the public timeline. You can check out the advisor’s profile, and choose the one with the method and style that fit your needs.

– Longer response time
– Choose an advisor who best fits your needs
– More personalised service and ability to have a private conversation
– Your question/ answer will not be displayed to other users

How to send a private question?
Enter the advisor pool -> choose your advisor by pressing ask -> type your message -> press the ask/ send button

You will then need to choose your preferred payment method.

How can I pay for my reading?

When purchasing questions you can either pay for them singularly, or as a discounted bundle pack. Whatever suits your needs better you can pay in a straight forward and simple way , directly through the App/ Play Store.

App Store/ Google Play Store
In-app purchases:
Payment only takes a few seconds and you pay using the same method as you would when purchasing apps. For verification purposes, you are usually asked to enter your password or touchID. After the purchase, an invoice is emailed to you.

You will then have credits available in form of public/ private questions (you can see your available credit on the package deals page in the app).

Once you have purchased a pack, you will no longer be asked to select a payment method after sending a question unless you run out of questions.

Why is it compulsory to add my email?

Why don't I have a PIN?

What was I billed for?

Packages

What is a pack?

If you want to ask more than just one question, did you know you can save money by buying one of our special package deals! We offer several package combos that you can easily purchase.

Packages allow you to buy questions at a discounted rate. Your questions will be stored in your phone until you decide to use them. You won’t need to pay every time you ask a new question, saving you time, and money! Perfect!

As soon as you purchase a pack you will have credit available in the form of public/private questions (you can see your available credit on the packages page in the app). Once you purchase a pack, you will not be asked to select a payment option after sending a question until you run out of questions again.

How to purchase a package?
Just go to the packages page in the app and select your preferred package, then follow the instructions from the App/Play Store

What packs are available?

Welcome Offer:

This is a unique welcome offer available to all users who register on fortunica for the first time. This pack is perfect for you if you are a newcomer. You will be able to try out the fortunica app and get a good idea of all the available advisors, and esoteric services like tarot reading or clairvoyants.

The pack includes:
2x private questions

Private Questions Pack :

If you want to ask more than just one question, did you know you can save money by buying one of our special package deals! We offer several package combos that you can easily purchase. Packages allow you to buy questions at a discounted rate. Your questions will be stored in your phone until you decide to use them. You won’t need to pay every time you ask a new question, saving you time, and money! Perfect!

There are three private question packs:

3 Private Questions

We highly recommend this pack for all users who prefer diving straight into private conversations with one or more of their favourite advisors. You will have your personal advisor’s support with you in any situation!

10 private questions

The best option for everyone who loves to try out different esoteric advisors and explore the spiritual world in detail. Enough private questions available to help you even through the hardest of times, as well as to enable you to broaden your horizons. After selecting it you’ll have an expert understanding of all psychic methods – tarot, reiki, astrology, auras, clairvoyance, mediumship, spirits and more.

50 private questions

For our most loyal customers, we have put together this very special package. Have you been using fortunica for some time now and enjoy receiving the support and advice from the psychic advisors? The diamond package gives you all the freedom you need. Ask questions to your dedicated advisors, whenever and wherever you want.

How safe is my payment?

Security and privacy are the key indicators for us. All payments in fortunica app are made through the Adyen service. This is fully compliant with the PCI DSS 3.2 standard as a Tier 1 service provider, which is the key security standard within the payment industry. Additionally, Adyen complies with the ISAE3402 / SOC 1 (Service Organizational Control 1), which evaluates and tests internal controls around the financial reporting of a service organization.

Payment

Package Payment

Make Sure to Set a Titlecornerstone

Pending Status is a pending transaction that has not yet been fully processed.

Pending transactions can take up to 24 hours to be processed.

For users located in Brazil, we also offer Boleto Bancário. For this payment method, transactions remain in “pending status” until the bank confirms the payment, this can take from 24 hours to 3 working days. It is also possible to pay Boleto Bancário with PIX (the PIX Code is available in the boleto voucher) and the processing time of the payment is up to 24 hours.

If the transaction takes longer than the estimated time to be processed, please contact us at [email protected]

Make Sure to Set a Titlecornerstone

If your question is in “not sent” status means that the payment could not be processed.

One of the reasons could be that the user’s credit card issuing bank did not approve the transaction, due to insufficient funds, invalid credit card number, expiration date, etc. Please, go to your account, then payment methods and make sure the information entered is correct.

For further information, please contact us to [email protected]

iTunes

Google Play

Advisor Services

How long does a reading take?

Advisors try to answer questions as soon as they are available. It can take up to a couple of hours depending on their workload. You can check their normal response time in their profile to have an idea on how long it usually takes them to answer a question. If you are using an Apple device, you can also click on the “quickest” tab in the advisor pool to see the average response time.

Please bear in mind that advisors are real people and are not always available. Many advisors will live in different time zones to you. In addition, they also need time to work on the reading process in order to guide you with the best possible answer.

If you still haven’t received an answer after 12 hours, you can click the “cancel” button to cancel your question and send it to a different advisor.

How can I rate an advisor?

What can't I ask?

An advisor claims something isn't true

There are many factors that can influence a reading. A crucial one is the advisor’s mindset and spiritual state of being during the time of the reading. If, for some reason, an advisor says something about you that it is not true, it may be due to their personal state of mind at the time. Bear in mind that advisors are real people, just like us, who have the same struggles in life, so nerves and human reasoning can get in the way of providing the most accurate reading.

Another factor that can play a role is the lack of information: for instance, if you use a method such as tarot, cards mean different things depending on your current situation, e.g. if you are married or single. That’s why we always stress on how important it is to provide as much information as possible for a reading.

My prediction doesn't come true.

Readings are not set in stone.

There are events that can impact the outcomes predicted in a reading. Here are a few things you should keep in mind if the prediction in your reading did not come true:

• Readings are not a matter of fate thus they do not dictate your future, but rather display the energy you already set in motion. In other words they illustrate the path through which a situation is heading to.
• A great aspect about readings is that they are mutable, which means that you are the editor of the story of your life. You can either walk your way towards a desired prediction or step away from it – in any case, advisors on fortunica can give you tips on how to shape the preferred outcomes.
• In order for psychics to perform an accurate reading, they need to have access to as much information as possible regarding the situation you are asking about. The more information advisors have, the more accurate the readings will be.

Some tips:

You can gain more control over the outcome of your reading by asking your advisor for tips on how to stay on track for the desired prediction or how to avoid it. In addition, you should select an advisor with whom you really feel you have a connection with. Psychic energy plays an extremely important role so the better your connection with your advisor, the easier it is for the advisor to connect with you and your future.

My Account

How can I deactivate my account?

Why should I fill in my personal details to use the app?

You want to ask an advisor a question, and get esoteric help with something that has been on your mind for a while. We know that you have already read the guide on how to ask a question? If not you can find it here. By filling in your personal details, such as your date of birth, and gender, you will be providing astrologers, numerologists, and tarot readers with all the information that they need to perform an optimal reading, and give you all the information that you deserve.

Is my account private?

Features

Love and rate readings

You can love questions asked by other users on the public timeline, and support them through their hard times. Similarly other users can love the questions that you ask on the public timeline.

If your question is the most loved question of the week – lucky you! You will get a free private question!

You can also rate readings by clicking the star button on an advisors answer. This allows other users to see who the best advisors on fortunica are – these advisors will then be displayed in the “top” section of the advisor pool – letting you message them, and get your answers even quicker than before!

Picture reading

Did you know that you can send pictures to readers in private message.

Some of the psychic advisors use pictures for special readings (facial readings, palm readings, aura readings etc.). You can take a look at an advisor’s profile or ask them directly. Advisors can also reply to your message by sending you a picture message of their own, for example of the tarot reading that they performed for you. Be sure to ask them, if this is what you would like.

Share your reading!

Notifications

I don't get notification when an advisor answers my question

So you want to get notified when an advisor responds to your question? That makes sense! You’ll need to enable push notifications on your phone to do this. To receive push notifications on your phone please go to your ‘account settings’ and make sure that your “alert for personal messages” is turned on.

On your iPhone: go to settings > scroll down to ”fortunica” > tap on “allow notifications”.

On Android: open the app > go to your profile > tap on “alert for personal messages”.

Sometimes when you switch to a different language in the app’s settings, your notifications may deactivate. To make sure you get notified about incoming messages, please check your account settings every time you change the app’s language.

Contact Customer Service

Didn’t find what you were looking for and need more help? Contact our team of guardian angels at [email protected]

Top Frequently Asked Questions