Top Frequently Asked Questions
We would love to hear about your experiences with advisors and their services! Tell us what you thought of your advisor to help us ensure that we only ever work with the best psychic advisors. Please, fill out our quick survey by clicking this link.
If you still haven’t received an answer after 12 hours, you can click the “cancel” button. This will recredit the question to your account and allow you to use it with another advisor.
Please bear in mind that if you need a speedy response you can check the average response time in an advisor’s profile.
- Register in the app with your name + date of birth + email.
The details of our promotions are sent in our weekly newsletter to your email address. Make sure to open the email to find out how to can win some free questions!
As a marketplace, we connect you with real psychics. You can anonymously send a question on the public timeline or you can directly choose an advisor, and send them a private message, or even a picture. For each message you send, you will receive an answer, this can sometimes also contain a picture. You can then easily have follow up conversations by hitting the reply button and sending another question.
Your questions are always 100% anonymous. Your name, email address, and date of birth will never be displayed. When sending a public questions other users will only see your starsign, age, and gender, keeping your profile information entirely confidential.
Fortunica’s goal is to provide daily advice in all areas of life that you might be having concerns about: love, relationships, and destiny.
1. Public questions:
Cheaper & faster! They are shown (anonymously) on the public timeline as soon as an advisor answers your question. Public questions go to a pool that allows any available advisor to select your question and perform a reading. In general, they are answered faster than private questions. You can always ask the advisor a private question to dig deeper into the reading and get more out of it. You should specify your preferred esoteric method so only an advisor with this particular knowledge will answer your question.
– Quick: faster response time
– Any advisor online will be able to answer your question
– Your question/ answer will be displayed anonymously on the public timeline
How to send a public question?
Press the green pencil icon -> choose public question -> type your message -> press the ask/ send button
You will then need to choose your preferred payment method.
2. Private questions:
Completely confidential. You choose an advisor with whom to have a private conversation, and your question/ answer will not be displayed on the public timeline. You can check out the advisor’s profile, and choose the one with the method and style that fit your needs.
– Longer response time
– Choose an advisor who best fits your needs
– More personalised service and ability to have a private conversation
– Your question/ answer will not be displayed to other users
How to send a private question?
Enter the advisor pool -> choose your advisor by pressing ask -> type your message -> press the ask/ send button
You will then need to choose your preferred payment method.
App Store/ Google Play Store
Payment only takes a few seconds and you pay using the same method as you would when purchasing apps. For verification purposes, you are usually asked to enter your password or touchID. After the purchase, an invoice is emailed to you.
You will then have credits available in form of public/ private questions (you can see your available credit on the package deals page in the app).
Once you have purchased a pack, you will no longer be asked to select a payment method after sending a question unless you run out of questions.
Packages allow you to buy questions at a discounted rate. Your questions will be stored in your phone until you decide to use them. You won’t need to pay every time you ask a new question, saving you time, and money! Perfect!
As soon as you purchase a pack you will have credit available in the form of public/private questions (you can see your available credit on the packages page in the app). Once you purchase a pack, you will not be asked to select a payment option after sending a question until you run out of questions again.
How to purchase a package?
Just go to the packages page in the app and select your preferred package, then follow the instructions from the App/Play Store
This is a unique welcome offer available to all users who register on fortunica for the first time. This pack is perfect for you if you are a newcomer. You will be able to try out the fortunica app and get a good idea of all the available advisors, and esoteric services like tarot reading or clairvoyants.
The pack includes:
2x private questions
Private Questions Pack :
If you want to ask more than just one question, did you know you can save money by buying one of our special package deals! We offer several package combos that you can easily purchase. Packages allow you to buy questions at a discounted rate. Your questions will be stored in your phone until you decide to use them. You won’t need to pay every time you ask a new question, saving you time, and money! Perfect!
There are three private question packs:
3 Private Questions
We highly recommend this pack for all users who prefer diving straight into private conversations with one or more of their favourite advisors. You will have your personal advisor’s support with you in any situation!
10 private questions
The best option for everyone who loves to try out different esoteric advisors and explore the spiritual world in detail. Enough private questions available to help you even through the hardest of times, as well as to enable you to broaden your horizons. After selecting it you’ll have an expert understanding of all psychic methods – tarot, reiki, astrology, auras, clairvoyance, mediumship, spirits and more.
50 private questions
For our most loyal customers, we have put together this very special package. Have you been using fortunica for some time now and enjoy receiving the support and advice from the psychic advisors? The diamond package gives you all the freedom you need. Ask questions to your dedicated advisors, whenever and wherever you want.
Pending transactions can take up to 24 hours to be processed.
For users located in Brazil, we also offer Boleto Bancário. For this payment method, transactions remain in “pending status” until the bank confirms the payment, this can take from 24 hours to 3 working days. It is also possible to pay Boleto Bancário with PIX (the PIX Code is available in the boleto voucher) and the processing time of the payment is up to 24 hours.
If the transaction takes longer than the estimated time to be processed, please contact us at [email protected]
One of the reasons could be that the user’s credit card issuing bank did not approve the transaction, due to insufficient funds, invalid credit card number, expiration date, etc. Please, go to your account, then payment methods and make sure the information entered is correct.
For further information, please contact us to [email protected]
If you prefer to use your Apple iTunes account to buy 1 public / 1 private question just click on (image of pencil) and choose your preferred option. After writing your question you will be able to pay with your Apple account.
If you prefer to use your Google Play account to buy 1 public / 1 private question just click on (image of pencil) in the public timeline and choose your preferred option. After writing your question you will be able to pay with your Google account.
Please bear in mind that advisors are real people and are not always available. Many advisors will live in different time zones to you. In addition, they also need time to work on the reading process in order to guide you with the best possible answer.
If you still haven’t received an answer after 12 hours, you can click the “cancel” button to cancel your question and send it to a different advisor.
What not to ask!
Advisors on fortunica are always ready to help you in major aspects of your life. However, you should keep in mind that there are some questions that they are unfortunately not able to answer:
• Disease/ health
• Legal regulations
• Court cases
• Black magic
Another factor that can play a role is the lack of information: for instance, if you use a method such as tarot, cards mean different things depending on your current situation, e.g. if you are married or single. That’s why we always stress on how important it is to provide as much information as possible for a reading.
Readings are not set in stone.
There are events that can impact the outcomes predicted in a reading. Here are a few things you should keep in mind if the prediction in your reading did not come true:
• Readings are not a matter of fate thus they do not dictate your future, but rather display the energy you already set in motion. In other words they illustrate the path through which a situation is heading to.
• A great aspect about readings is that they are mutable, which means that you are the editor of the story of your life. You can either walk your way towards a desired prediction or step away from it – in any case, advisors on fortunica can give you tips on how to shape the preferred outcomes.
• In order for psychics to perform an accurate reading, they need to have access to as much information as possible regarding the situation you are asking about. The more information advisors have, the more accurate the readings will be.
You can gain more control over the outcome of your reading by asking your advisor for tips on how to stay on track for the desired prediction or how to avoid it. In addition, you should select an advisor with whom you really feel you have a connection with. Psychic energy plays an extremely important role so the better your connection with your advisor, the easier it is for the advisor to connect with you and your future.
If you wish to have your personal data removed from our system, please contact our customer support by sending us an email.
When you ask a question on the public timeline, only your age, starsign, gender and question are displayed. When asking a private questions, advisors will also be able to see your name, so they know how to respond to you. Being able to see your name is also especially helpful for the numerologists on the fortunica platform!
If your question is the most loved question of the week – lucky you! You will get a free private question!
You can also rate readings by clicking the star button on an advisors answer. This allows other users to see who the best advisors on fortunica are – these advisors will then be displayed in the “top” section of the advisor pool – letting you message them, and get your answers even quicker than before!
Some of the psychic advisors use pictures for special readings (facial readings, palm readings, aura readings etc.). You can take a look at an advisor’s profile or ask them directly. Advisors can also reply to your message by sending you a picture message of their own, for example of the tarot reading that they performed for you. Be sure to ask them, if this is what you would like.
Simply ask your question to an advisor, and then click the share icon when you get your answer. Let others know how much fortunica is helping you get all of the answer that you need, and share your favourite advisors with others.
- On your iPhone: go to settings > scroll down to ”fortunica” > tap on “allow notifications”.
- On Android: open the app > go to your profile > tap on “alert for personal messages”.
Sometimes when you switch to a different language in the app’s settings, your notifications may deactivate. To make sure you get notified about incoming messages, please check your account settings every time you change the app’s language.
Contact Customer Service
Didn’t find what you were looking for and need more help? Contact our team of guardian angels at [email protected]