Top Frequently Asked Questions

Yes you can! 🙂 There are 2 ways to get one:

1. REVIEW THE APP
You can get a free public question by reviewing the fortunica app in your app store (iTunes/ Google Play Store).

How does it work?

Simply launch your fortunica app and open the menu button ( ≡ top-left) -> ☆ Are you happy with fortunica? – > Yes.
Then rate the app & write your review. Once done, send us an email at hello@fortunica-app.com with the following info:


1. Your user ID (menu button ( ≡ top-left) -> my profile
2. A screenshot of your submitted review

 

 

 

 

 

 

2. RECOMMEND THE APP TO FRIENDS
You can get a free question by recommending fortunica to someone. Invite your friends to try out fortunica, whether it is for a spiritual advice about love, career or destiny. There are no limits – have a lot of friends? Invite them all!

How does it work?

Simply launch the fortunica app and share the app:
Menu button ( ≡ top-left) -> share the app -> choose how to share it (Whatsapp, email, Facebook etc.)

Once you have shared fortunica, send us an email at hello@fortunica-app.com with the following info:

1. Your sser ID (menu button ( ≡ top-left) -> my profile
2. Your friend user ID (menu button ( ≡ top-left) -> my profile

After you do this, you will both be granted a free public question!

Please keep in mind that FREE questions are added manually, not automatically, but you will be notified as soon as we grant it to you and your friend.

We would love to have your opinion about your experience with our advisors and their service! Tell us what you thought of your advisor to help us ensure we only work with the best. Please, fill out our quick survey HERE.

As a service that connects users with advisors we are only interested in working with the best so we really appreciate your feedback.

Advisors try to answer questions as soon as they are available. It can take up to a couple of hours depending on their workload. You can check their normal response time in their profile to have an idea on how long it usually takes them to answer a question. If you are using an Apple device, you can also click on the “quickest” tab in the advisor pool to see the average response time.

Please bear in mind that advisors are real people and are not always available. Many advisors will live in different time zones to you. In addition, they also need time to work on the reading process in order to guide you with the best possible answer.

If you still haven’t received an answer after 12 hours, you can click the “cancel” button to cancel your question and send it to a different advisor.

 

 

Want to know when we have a special offer? When your advisor has replied? Or about new services that are available? It is all done through push notifications, helping you stay up to date with everything in fortunica 🙂
You can delete the answers that advisors give you, simply by swiping them to the left.
With the newest version of the app, you can now cancel a question if you waiting longer than 12 hours for a response.

All you have to do to cancel your question is click on the message that you asked your advisor and then click the “cancel” button.

After you press this button your account will be credited with the question for you to use with another advisor.

Please bear in mind that if you need a speedy response you can check the average response time in the user’s profile. Before sending a message make sure that they are in similar time zone to you.

General

Fortunica is the Number 1 marketplace app worldwide for esoteric advisors. Only real people that are independent entrepreneurs are allowed to offer their services in our platform. We do not allow call centers in fortunica. Why? We want to bring you the best advisors on the market.

As a marketplace, we connect people with real psychics. You can anonymously send a question to the public timeline or you can choose an advisor specifically, and send them a message, or even a picture. For each message you send, you will receive a reading that contains between 250-1000 characters, and sometimes a picture. You can then choose to get further into the reading with additional follow up messages. Each message you send has a small cost, which allows the advisor to be paid for their services.

Your questions are 100% anonymous. Your name, email address, and date of birth will never be displayed. Your public questions will only show your starsign, age, and gender, keeping your profile information confidential.

Fortunica’s goal is to provide daily advice in all areas of life that you might be having concerns about, be it love, relationships, or destiny.

Using fortunica is very easy! Just follow the steps described on our get started page!
It’s a public thread that only displays the public questions (and their answer). Only your starsign, age and gender are displayed to the advisor answering your question. You can send love to users’ questions and rate the advisor answering to help them rank better. In the timeline you can have an overview of the advisor’s reading style. At the end of the week fortunica awards a free public question to the most loved user and the most active love sender! Start loving questions by cheering up other users, and increase your karma!
There are 2 types of questions that you can ask:

1. Public questions:
Cheaper & faster! They are shown (anonymously) on the public timeline as soon as an advisor answers your question. Public questions go to a pool that allows any available advisor to select your question and perform a reading. In general, they are answered faster than private questions. You can always ask the advisor a private question to dig deeper into the reading and get more out of it. You should specify your preferred esoteric method so only an advisor with this particular knowledge will answer your question.

– Quick: faster response time
– Cheaper
– Any advisor online will be able to answer your question
– Your question/ answer will be displayed anonymously on the public timeline

How to send a public question?
Press the green pencil icon -> choose public question -> type your message -> press the ask/ send button
You will then need to choose your preferred payment method.

2. Private questions:
Completely confidential. You choose an advisor with whom to have a private conversation, and your question/ answer will not be displayed on the public timeline. You can check out the advisor’s profile, and choose the one with the method and style that fit your needs.

– Longer response time
– Choose an advisor who best fits your needs
– More personalised service and ability to have a private conversation
– Your question/ answer will not be displayed to other users

How to send a private question?
Enter the advisor pool -> choose your advisor by pressing ask -> type your message -> press the ask/ send button

You will then need to choose your preferred payment method.

As soon as you send a question you will be asked to choose from one of 2 payment options:

1. App Store/ Google Play Store
In-app purchases:
Payment only takes a few seconds and you pay using the same method as you would when purchasing apps. For verification purposes, you are usually asked to enter your password or touchID. After the purchase, an invoice is emailed to you.

2. Package Deals RECOMMENDED
If you want to ask more than just one question, you can SAVE MONEY using one of our special package deals! We offer several package combinations that you can easily purchase.

Using an iPhone?

We have now updated our app, so you can now purchase your packages directly through the App Store!

Using Android?

You can purchase using your debit/credit card or via PayPal. As soon as you select the pack that best fits your needs -> select the payment method (PayPal, Visa, MasterCard etc.) -> fill in your bank details -> press the button: get it now

Our payment system is 100% secure, we want to make sure you have the best shopping experience.

You will then have credits available in form of public/ private questions (you can see your available credit on the package deals page in the app).

Once you have purchased a pack, you will no longer be asked to select a payment method after sending a question unless you run out of questions.

Given that the advisors who work on fortunica are real people, they also have to eat and pay their bills, just like the rest of us! It is only fair that they should be compensated for using their gifts. Don’t you think so? However, I am sure that you will agree that the cost of a single question is quite affordable and we have package deals that make the price even more appealing.

-Learn more about the Package Deals

-Get a free trial

Is a feature requested by our users. Adding your email helps us to ensure that your account is always protected. If you want to change your device in the future it will allow us to move your account to your new device, including all of the questions you have purchased.

Packages

If you want to ask more than just one question, you can SAVE MONEY by buying one of our special package deals! We offer several package combos that you can easily purchase. Learn more about the packs available.

Packages are a special deal that allows you to buy questions at a discounted rate. Your questions will be stored in your phone until you use them. The point is that you won’t need to pay everytime you ask a new question, saving you time, and money!

As soon as you purchase a pack you will have credit available in the form of public/private questions (you can see your available credit on the packages page in the app). Once you purchase a pack, you will not be asked to select a payment option after sending a question until you run out of questions again.

How to purchase a package?
Just go to the packages page in the app and select your preferred package-> then follow the instructions from the App/Play Store

Starter Pack:
The starter pack is a unique welcome offer available to all users who register on fortunica for the first time. This package is perfect for you if you are a newcomer, as it allows you to try out the fortunica app and will give you a good idea of the available esoteric advisor profiles like tarot reading or clairvoyants.

The starter pack includes:
2x public questions
1x private question

*Please keep in mind that as soon as you purchase this package, the starter package will disappear for ever. If you choose the package, but did not complete the purchase this package will disappear temporarily, and you will see it again 30 minutes later.

Ruby Pack:
The ruby pack enables you to test different methods applied to a specific problem or topic. You can just ask your concerns in the public timeline, and then dig further by sending private questions to the assigned advisor.

The ruby pack includes:
2x public questions
4x private questions

Silver Pack:
We highly recommend the silver package for all users who prefer diving straight into private conversations with one or more of their favourite advisors. There is no need to worry any more, as now you have enough private questions to talk to your favourite advisors. You will always have your personal advisor’s support with you in any situation!

The silver pack includes:
2x public questions
8x private questions

Gold Pack:
This package is the best option for everyone who likes to try out different esoteric advisors and explore the spiritual world in detail. There are plenty of private questions available to help you through hard times, as well as to enable you to broaden your horizons. Choose the gold pack in order to get to know more about the various methods – tarot, astrology, auras, clairvoyance, mediumship, spirits and more.

The gold pack includes:
4x public questions
38x private questions

Diamond pack:
For our most loyal customers, we have put together this very special package. Have you been using fortunica for some time now and enjoy receiving the support and advice from the psychic advisors? The diamond package gives you all the freedom you need to ask questions to your dedicated advisors, whenever and wherever you want, whilst saving you money! The diamond pack is currently only available on Android, although it will be coming to IOS soon!

The diamond pack includes:
1x public question
100x private questions

Go ahead and save a lot of money with the new packages!

For more information on pricing, please open your fortunica app and press this icon:

The starter pack is a unique welcome offer to all users who register on fortunica for the first time. This package is perfect for you if you are a newcomer, as it allows you to try out the fortunica app and will give you a good idea of the available esoteric advisor profiles like tarot advisors or clairvoyants.

The starter pack includes:
2x public questions
1x private question

*Please keep in mind that as soon as your purchase this package, the starter package will disappear. If you chose the package but did not complete the purchase this package will disappear temporarily, and you will see it again in 30 min.

We work with only the most trusted payment methods available worldwide.

Payment is done through a service that’s PCI & DSS compliant, meaning that international standards are met so that your security and anonymity is guaranteed.

At fortunica, we really want to give you the best service possible, and after a lot of feedback from our customers we have decided to offer in app purchases of packages via the App Store. This makes it much quicker and easier to get the answers that you need. You might have noticed when using our app, that along with the new update, a few of our prices have also changed.

Why the change?

Where we have moved away from using a third party client, to using Apple’s in app purchase system, it has meant that we needed to use a tiered pricing system (as per Apple’s terms and conditions). As a loyal customer of ours you may notice that this has led to a slight change in our prices – in some markets it has decreased, and in a couple it has increased slightly.

Free Questions

Yes you can! 🙂 There are 2 ways:

1. REVIEW THE APP
You can get a free public question by reviewing the fortunica app in your app store (iTunes/ Google Play Store).

How it works?

Simply launch your fortunica app and open the Menu Button ( ≡ top-left) -> ☆ Are you happy with fortunica? – > Yes.
Then rate the app & write your review. Once done, send us an email at hello@fortunica-app.com with the following info:
1. Your User ID (Menu Button ( ≡ top-left) -> My Profile
2. A screenshot of your submitted review

2. RECOMMEND THE APP TO FRIENDS
You can get a free question by recommending fortunica to someone. Invite your friends to try out fortunica, whether it is for a spiritual advice about love, career or destiny. There are no limits – Have a lot of friends? Invite them all!

How it works?

Simply launch your fortunica app and Share the app:
Menu Button ( ≡ top-left) -> Share the app -> Choose how to share it (Whatsapp, email, Facebook…)

Once you have shared fortunica, send us an email at hello@fortunica-app.com with the following info:
1. Your User ID (Menu Button ( ≡ top-left) -> My Profile
2. Your friend User ID (Menu Button ( ≡ top-left) -> My Profile

And you will both get rewarded with a free public question!

Keep in mind that FREE questions are added manually, not automatically, but you will be notified as soon as we grant it to you and your friend.

If you are participating in one of our promotions to receive FREE questions and you already sent all the requested information at hello@fortunica-app.com you will soon receive your FREE question. Keep in mind that the questions are added manually. As soon as we grant you a FREE question you will be notified by email or push notification (click here if you are not receiving push notifications).

Your FREE question will appear as available credit on your shop page:
*shopping bag icon
*Screenshot of shop site

As soon as you get a FREE Question, the question will appear as available credit on your shop page: *shopping bag icon (like when your purchase credit through Packages)

– FREE Public Question: just click the green pencil button and choose Public Question, type your message and press Send/ Ask.

– FREE Private Question: go to the Reader’s pool and select a Reader by pressing Send/Ask, type your message and press Send/ Ask

Some promotions will give you the chance to win an extra Free Question. In order for you to receive this free question you will need to:

-Register in the app with your Name + Date of Birth + email.

The details of our promotions are sent in our weekly Newsletter to your email address: (not receiving the Newsletter? subscribe here).
Those promotions usually require you to take some action- guess a Reader, share your reading on Facebook, like a question etc.- and contain plenty of other details that explain how to participate.

*Keep in mind that FREE questions are added manually, not automatically, but you will be notified as soon as we grant it to you.

Readers Services

Advisors try to answer questions as soon as they are available. It can take up to a couple of hours depending on their workload. You can check their normal response time in their profile to have an idea on how long it usually takes them to answer a question. If you are using an Apple device, you can also click on the “quickest” tab in the advisor pool to see the average response time.

Please bear in mind that advisors are real people and are not always available. Many advisors will live in different time zones to you. In addition, they also need time to work on the reading process in order to guide you with the best possible answer.

If you still haven’t received an answer after 12 hours, you can click the “cancel” button to cancel your question and send it to a different advisor.

We would love to have your opinion about your experience with our Readers and their service! Tell us how you liked your reader to help us ensure we only work with the best. Please, fill out our quick survey HERE.

As a service that connects users with readers we are only interested in working with the best so we appreciate your feedback.

There are various methods, depending on the reader you choose to communicate with, that are used to help you clarify the questions you have about your life.

Visit our esoteric methods page here to find out about all the various techniques, how they are applied and what you can do in order to get the most out of your reading.

We recommend that you include all relevant information in your questions. The more specific you are the more detailed the response will be.

For instance feel free to indicate the following info:
• Your preferred esoteric method: Tarot, Numerology, Pendulum, etc.
• Make sure that your personal information is correct and up to date, so that our reader can do a proper calculation in numerology or birth chart.
• If you ask a question for someone else you should include their name and date of birth in your question.
• If you need to know something specific at a certain time include the location as well.

For more information visit our What to ask page.

WHAT NOT TO ASK!

1. Medical Issues
• Pregnancy
• Illness remission
• Date of death and other illness-related questions

2. Financial questions
• Lottery
• Insurance-related questions

3. Other
• Court cases
• Exact names, specific timing or numbers
• Black magic

Readers on fortunica are always ready to help and they are happy to advise you in major aspects of your life. However, you should keep in mind that there are some questions that they are unfortunately not able to answer given that their reading and guidance are intended for spiritual purposes only.

It means that a reading provided by a Reader cannot replace a medical consultation, financial or legal advice. We recommend that you avoid asking Readers any questions related to medical issues, such as potential pregnancy, cancer remission or any advice on treatment needed, because they cannot provide any diagnosis or prognosis. We also advise you not to ask Readers for the date of your death or the years you have left because they cannot provide answers to such questions. The purpose of Tarot reading is to bring relevant changes to your life by following the advice you are given.

WHAT NOT TO ASK!

1. Medical Issues
• Pregnancy
• Illness remission
• Date of death and other illness-related questions

2. Financial questions
• Lottery
• Insurance-related questions

3. Other
• Court cases
• Exact names, specific timing or numbers
• Black magic

Readers on fortunica are always ready to help and they are happy to advise you in major aspects of your life. However, you should keep in mind that there are some questions that they are unfortunately not able to answer given that their reading and guidance are intended for spiritual purposes only.

It means that a reading provided by a Reader cannot replace a medical consultation, financial or legal advice. We recommend that you avoid asking Readers any questions related to medical issues, such as potential pregnancy, cancer remission or any advice on treatment needed, because they cannot provide any diagnosis or prognosis. We also advise you not to ask Readers for the date of your death or the years you have left because they cannot provide answers to such questions. The purpose of Tarot reading is to bring relevant changes to your life by following the advice you are given.

We are working on implementing this feature in the near future. You are going to be able to cancel your question with a reader after 24h, and ask a new question to a different reader.
There are different dynamics that can influence a reading. A crucial one is the Reader’s mindset and spiritual state during the time of the reading. That means that if, for some reason, a Reader says something about you that it is not true, it may be due to her/his personal state of mind at the time – keep in mind that Readers are still people, just like us, who have the same struggles in life, so nerves and human reasoning can get in the way sometimes.
Another factor that can play a role is the lack of information: for instance, if you use a method such as tarot, cards mean different things depending on your current situation, e.g. if you are married or single. That’s why we always stress on how important it is to provide as much information as possible for a reading. In addition, the more interactions you have with a Reader, the greater the connection between you will be, and so will his/her ability to perform an accurate reading.
Readings are not set in stone. There are events that can definitely impact the outcomes predicted in a reading. Here are a few things you should keep in mind if the prediction in your reading did not come true:
– Readings are not a matter of fate thus they do not dictate your future, but rather display the energy you already set in motion. In other words they illustrate the path through which a situation is heading to.
– A great aspect about readings is that they are mutable, which means that you are the editor of the story of your life. You can either walk your way towards a desired prediction or step away from it – in any case, Readers on fortunica can give you tips on how to shape the preferred outcomes.
– In order for psychics to perform an accurate reading, they need to have access to as much information as possible regarding the situation you are asking about. The more information Readers have, the more accurate the readings will be.
Readings are about energy and connection: they are what you vibrate in terms of outer and inner perceptions of your reality to a given Reader at the time you ask your question. All these aspects determine the outcome. Also, a good connection with the Reader you choose is required for an optimal reading.

Some tips: you can gain more control over your reading outcome by asking your Reader for tips on how to stay on track for the desired prediction or how to avoid it, if that’s the case. In addition, you should select a Reader with whom you really feel you have a connection with – again, energy plays an important role so the better your connection with the Reader, the easier the Reader can connect with you and your future too!

Payments

Let’s face it machines can’t always be trusted !

On rare occasions, your payment might be successful, but your message fails to be delivered.

When that happens, your message is actually saved in our app’s database and will be resent to your reader as soon as the connection is back. There is no need to send the same question again.

Once your question is successfully delivered, you will be able to see it on your “My Questions” page. You can, of course, ask other questions independently of the one that is pending.

This issue occurs in the following cases:
– network error / loss of internet connection from your device
– server error on our side
– server maintenance on our side
In case your question remains in a pending state, just contact us at hello@fortunica-app.com

If you pay via app store, send us the following screenshots:
-Invoice of the undelivered Question
-Invoice of the previous Question
-Invoice of the next Question (if applicable)
-ID number

If you pay by buying a package:
-A screenshot of the invoice of the package you purchased
-A screenshot of your package page, showing your questions counter.
-Your ID number

This should never happen!

But if it does it is often due to a miscommunication between the appstore and the app at the time you sent your question.

Just check your app store invoices and your question history. And if you notice a double charge, just contact us at hello@fortunica-app.com attaching your last invoices. We will process your refund immediately!

For in-app purchases (app store):
Every time you send a question you should receive a confirmation via email. If you do not receive a payment confirmation, it generally means you were not charged.

Don’t worry if your email gets lost! Here is how to check your purchase history at any time:
For Android Google Play
For iOS App Store

For Packages:
Every time you purchase a package you will receive an invoice. You can also check your purchases in your online banking or paypal account.

Technical

Fortunica should work fine for Android and iOS (from version 8.0.0)

If the app is not working, the issue might come from your phone. The following basic steps will help you resolve some issues:
1. Just shut down your phone and turn it on again (when was the last time you did ?)
2. Update the app (assuming updates are available)
3. Reinstall the app (be sure to uninstall & download the app again from the app store). Don’t worry you will NOT lose your questions and answers history.

When you install fortunica on a new device you automatically create a new account, generating a new ID. It can also happen when you RESET your entire phone. Is this possibly what happened?

You should never lose your data if you just reinstall the app.

If you want to keep your old ID with your questions/answers history, just contact us at hello@fortunica-app.com and we will send it to you via email.

To make purchasing questions easier, and faster for you we have moved to an in-app purchase system, for both IOS and android. You will need to check with your appstore provider which methods of payment are accepted by them in your country of residence.

My Account

To desactivate your account, simply uninstall the app.

In case you wish to have your personal data removed from our system, please contact our customer support by sending an email to

hello@fortunica-app.com

– Attach a screenshot of My Profile in the email
– Send the email from the same email account registered on fortunica.

Keep in mind that this is a manual process that can take a few days.

Just contact us at hello@fortunica-app.com and we will retrieve your question history and send it to you.
In order to use the app and ask questions to our Readers, you need to add your date of birth and name.
Astrologers, numerologists and other types of readers need that type of information to perform your reading and give you an optimal answer. There are many esoteric methods that require such information so that they can be used.

Your email address is not mandatory, but highly recommended, as we sometimes need to contact users to compensate them if a reader left the app without answering questions or if they are on vacation. We also share other important information in our weekly newsletter: special esoteric dates, new readers on the platform, new features, promotions to win free questions etc.

Your account and personal information are always private. No one can see them.

When you ask a question on the Public Timeline, only your age, starsign, gender and question are displayed. Not your name. So do not worry about your anonymity, it’s as important to us as it is to you.

When you ask a private question only the selected reader can see your question.

Readers can see your name and the history of your conversation with them, but they are not allowed to share any detail of your account.

Your profile picture will only be shared when sending a private question, it will help the advisors to give you better advice, for example by using picture readings. Don’t worry, in the public timeline no one else will be able to see your picture. It will be anonymous, just like your name. Instead in the public timeline your profile picture will be your starsign.

Features

fortunica is a global product, and we currently provide services from psychics all over the world. Readings are available in English, Spanish, German, French and Portuguese.

By accessing the ‘Language Settings’ and changing the active language, you are able to access different pools of readers who provide advice in that given language.

Just press the Menu Button ( ≡ top-left) -> More Languages & readers

The content in “My questions” is also tied to your selected language, which means you can only access your English readings (question/answers) when app’s settings are in English and so on and so forth.
To change the language of the whole app, please access your phone’s settings and change the primary language of your device.

IMPORTANT TO CHECK!

Sometimes when you switch to a different language in the app’s settings, your notifications might get deactivated. To make sure you get notified about incoming messages, please go to your ‘Account Settings’ and make sure your “Alert for personal messages” is turned on.

You can “send love” to questions asked by other users on the Public Timeline, so you can support their questions by sending good vibes and increasing your karma. Similarly, other users can “send love” to your questions.

“Sending loves” turns this world into a nicer and happier place!

Your question is the week’s most loved? Lucky you! A FREE question will be added to your account.

You can also rate readings by sending stars.

By starring a reader’s response, you make the reader feel more confident about their answers, which in turn also helps us work with the best. The most starred readers are displayed in the TOP section.

You can send pictures to readers in private messages only.

Some of our readers use pictures for special readings (facial readings, palm readings, aura readings etc.). You can take a look at the Reader’s profile or ask them directly. Keep in mind that this type of readings cost more time to perform therefore usually require more questions to receive a thorough reading.

Readers can also send your pictures through private or public messages.

Of course you can!

Simply ask a question for your loved ones by including important information about them such as their name, DOB & gender, which in turn, help the psychics perform better and more complete readings.

Once you receive the answer for your loved ones, just tap the “Share” icon at the bottom of your answer and share it with them!

Coming soon!

Notifications

To receive a push notification on your smartphone every time there is a new answer for you on fortunica, please go to your ‘Account Settings’ and make sure that your “Alert for personal messages” is turned on.

 

 

 

 

  • On your iPhone: go to settings > scroll down to ”fortunica” > tap on “allow notifications”.

 

 

 

 

 

 

 

  • On Android: open the app > go to your profile > tap on “alert for personal messages”.

 

 

 

 

Sometimes when you switch to a different language in the app’s settings, your notifications might get deactivated. To make sure you get notified about incoming messages, please check your Account Settings every time you change the app’s active language settings.

If you still do not receive your notifications, please contact customer support at hello@fortunica-app.com

Check if our newsletter is in your Spam folder. If yes, just mark it as: not spam. You can also subscribe to our newsletter here:
https://app-fortunica.com/newsletter/

If you still haven’t received the weekly newsletter just contact us at hello@fortunica-app.com

Please go to your ‘Account Settings’ and make sure that your “Alert for personal messages” is turned on.

Sometimes when you switch to a different language in the app’s settings, your notifications might get deactivated. To make sure you get notified about incoming messages, please check your Account Settings every time you change the app’s active language settings.

If you still haven’t received push notifications, please contact customer support at hello@fortunica-app.com

At the bottom of every newsletter you will find a unsubscribe button. Just click and follow the steps to opt out.
Please go to your ‘Account Settings’ and make sure that your “Alert for personal messages” is turned OFF

Other/ Resources

For Android, just follow this steps: How to make screenshots with Android device
For iPhone, just follow this steps: How to make screenshots with iPhone
For Windows, just follow this steps: How to make screenshots with windows
For Mac, just follow this steps: How to make screenshots with Mac
A clip icon is usually located at the bottom of your text body. Just click on it and look for your screenshot. You can find specific information here
In case you are using an Android device, please follow these steps: how to uninstall an app from Android
In case you are using iPhone, just follow these steps: how to uninstall an app from iPhone
Deleting questions and answers in your inbox is not possible at this time. You can simply uninstall the app to block your access to your questions. If you want to delete your history permanently, just contact us at hello@fortunica-app.com with the same email you use to sign in along with your fortunica ID. This is a manual process so it can take a few days. Keep in mind that the data will be deleted permanently and you will never be able to retrieve it.